Client Manager
Join WorkNest Secure as a Client Manager, managing key accounts, driving retention and growth, and building strong client relationships in a fast-paced, supportive cyber security team.
WorkNest Secure is looking for a proactive and client‑focused Client Manager to join our growing team. Reporting directly to the Client Manager Team Leader, you will be responsible for managing a portfolio of clients, ensuring they receive exceptional service, strong account oversight, and clear value from our solutions.
This role is ideal for someone who is commercially minded, organised, and confident in building strong client relationships. You will play a key part in driving client satisfaction, retention, and revenue growth through renewals, upsell, and cross‑sell opportunities. This is an excellent opportunity for someone looking to develop their career within a supportive, fast‑paced, and ambitious commercial team.
Key Responsibilities:
Client Portfolio Management
Manage a portfolio of clients, ensuring high levels of satisfaction, retention, and engagement.
Act as the primary day‑to‑day contact, building trusted relationships with key stakeholders.
Conduct regular client check‑ins, reviews, and renewal conversations.
Identify opportunities for upsell and cross‑sell that align with client needs and add genuine value.
Maintain accurate and up‑to‑date CRM records to support forecasting and visibility.
Revenue Growth & Retention
Work towards individual and team retention and growth targets.
Proactively identify risks of churn and support mitigation strategies.
Assist with commercial negotiations and renewal processes.
Support the Client Manager Team Leader with reporting and pipeline updates.
Collaboration & Team Contribution
Work closely with the Client Manager Team Leader for coaching, development, and performance support.
Collaborate with internal teams including Product, Operations, Service Delivery, and Marketing to ensure seamless client experiences.
Support follow‑up on marketing campaigns and ABM initiatives.
Contribute to a positive, collaborative, and high‑performing team culture.
Professional Development
Take ownership of personal growth, actively seeking feedback and training.
Build strong knowledge of WorkNest Secure’s services and the wider cyber security landscape.
Develop commercial, communication, and account management skills to support career progression.
Skills & Experience Required
Experience in a client facing or account management role (cyber/tech sector experience desirable but not essential).
Strong communication and relationship building skills.
Commercially aware and motivated by targets and performance metrics.
Highly organised with strong attention to detail and the ability to manage multiple priorities.
Proactive, curious, and eager to learn about client needs and industry trends.
Resilient, adaptable, and comfortable working in a fast paced environment.
Confident using CRM and account management tools.
Personal Attributes
Client centric mindset with a passion for delivering exceptional service.
Strong relationship builder with natural rapport and credibility.
Results driven with a strong sense of accountability.
Positive, motivated, and enthusiastic approach to work.
Collaborative team player who contributes to a supportive team environment.
Organised, detail oriented, and able to manage competing priorities effectively.
Benefits
Annual leave: 25 days, increasing by 1 day per each completed year of service up to a maximum of 28 days, plus statutory bank holidays which will be paid.
Birthday Day Off: One additional day off for your birthday, to be taken a week either side of your birthday
Private Medical Insurance Discounted individual coverage (available after successful completion of probation)
Subsidised Gym / Wellbeing membership £15 subsidised membership (available after probation)
VITO Days: 2 paid volunteer days per year (available after probation)
Electric Vehicle Salary Sacrifice Scheme Subject to eligibility criteria
Enhanced Family Related Leave Pay subject to qualifying periods
Perkbox Company perks platform, EAP and wellbeing resources (available from day one)
Company Sick Pay 2 weeks enhanced sick pay (available after probation)
Pension Standard Life Salary Sacrifice Pension - 3% Employer / 5% Employee. Auto-enrolment after 3 months, with the option to opt in or opt out
Social events
At WorkNest Secure, you’ll be joining a fast-growing and ambitious cyber security business where client success, commercial growth, and collaboration are at the heart of everything we do. You’ll work closely with experienced leaders in a supportive environment that values development, ownership, and progression, giving you the opportunity to build a long-term career in account management within a thriving sector.
- Department
- Sales
- Locations
- Leeds, Stevenage
- Remote status
- Hybrid
Current Job Openings
Our Work Culture
At WorkNest, we recognise the importance of having an engaged, healthy, diverse and inclusive culture. This is not only the right thing to do - it also strengthens our business.
We believe a talent-driven organisation must also be a diverse one. We are committed to creating a culture of diversity, equity and inclusion across everything we do: how we serve our clients, develop our products and services, and support our colleagues.
Effective people management and engagement are integral to our business, both in terms of what we do and how we do it.
As part of this commitment, WorkNest and Axiom have signed up to the UN Sustainable Development Goals on Gender Equality (Goal 5) and Decent Work and Economic Growth (Goal 8). We report annually to our Board and investors on our progress.
About Worknest Secure
The WorkNest group brings together 15+ specialist organisations, each with decades of experience supporting organisations worldwide with risk and compliance solutions.
Our WorkNest Secure suite brings together leading cyber security and compliance expertise to help organisations stay protected, resilient, and one step ahead of emerging threats.